Kelley Hiltz-Cameron and the HR
team tackle COVID-19 safety risks with enhanced employee safety training.


Shannex HR deploys training and employee screening protocols to guarantee safety

As COVID-19 emerged across Canada, Shannex quickly prioritized safety for residents and employees.

HR Director Kelley Hiltz-Cameron explains how the team tackled safety risks with training for PPE protocols, hand hygiene and new processes conducted through iTacit.

Training updates needed

Front-line employees needed proper knowledge on the disease.

Shannex Human Resources Director, Kelley Hiltz-Cameron, shares that the safety of employees and residents was the top priority as COVID-19 spread around the world. In collaboration with the Director of Health, Safety and Wellness and the organization′s Infection Control Specialist, her team was quick to identify education as a critical requirement.

Front-line employees needed proper knowledge on the disease, how it spreads, what the screening protocols were, and top-up training regarding Personal Protective Equipment (PPE).

Quick Stats

4500 Employees

Senior Living Industry leaders

multi-site network


Kelley′s team targets employees by role with new training

In response to the spreading pandemic, all employees were provided with education on COVID-19, PPE, hand hygiene and social distancing. The HR team used iTacit to facilitate the training, using the solution′s built-in LMS.

Additional courses were targeted to specific employee roles as required.


Clear, honest and timely communication keeps Shannex’s 4,500-plus team members informed and engaged as they work on the front lines to protect more than 4,300 residents in retirement and long-term care communities across Nova Scotia, New Brunswick and Ontario in response to COVID-19.  Shannex credits the use of iTacit’s employee software with its ability to stay connected with its teams during such challenging times.

  • Course completions before Covid-19
  • Course completions after Covid-19

COVID-19 course completions/4 mos

Avg. completions

COVID-19 courses


Rapid roll-out of education programs

All Shannex employees are required to complete an annual knowledge program on iTacit, as such, staff are accustomed to the software and app. Over 10,500 COVID-19 related course enrollments were facilitated in 4 months.


Transparency and engagement

In addition to training, a daily bulletin from the safety team updated employees and reinforced processes from training.


There are many wins from having online course content that can be accessed at anytime: a decreased need for in-person delivery, improved capacity to facilitate learning and even the ability to sign-up for and manage sessions. This was invaluable during COVID-19.

Kelley Hiltz-Cameron

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