CUSTOMER SUCCESS COMMITMENT
Experience our award-winning customer service.
At iTacit, we don’t only measure customer success on statistics – though we’re proud of our 99.9% support resolution rate within 24 hours. We pride ourselves on your success, and our ability to help you use iTacit to improve your business.
We commit to taking the time to understand your needs and business complexities. We work on your behalf to provide a stress-free implementation and our support record has earned us a 4.6-star rating on Capterra and numerous customer service awards. With iTacit, you’re not just adopting a software; you’re working with a team that’s committed to your success.
The product is very easy to use, and the staff will is always ready to help out if you have a question. There is a bit of a learning curve, but nothing the team can’t help you understand and guide you in.
HR BUSINESS PARTNER
They are amazing!!
I have been working with the iTacit team for about 6 years, they are responsive, skilled and knowledgeable, and always go above and beyond.
TASHA ROSS
LEARNING & DECELOPMENT LEAD
We have been happy with the customer service experience and the product.
Over 90% of our staff reported they were satisfied or very satisfied with the digital migration process.
EDUCATION MANAGER
Training and hands-on support that turns your administrators into experts.
iTacit adoption is based on two principles – first, a front-end user interface that’s simple and intuitive enough for front-line teams to use out of the box, no training required. Second, an effective train the trainer model for admins to become in-house experts.
We blend comprehensive self-service eLearning with personalized one-on-one sessions so your onboarding is efficient but personalized to your needs. Unlike other training and support, our team doesn’t just direct you to tools; we show you how to use them to solve your toughest workplace challenges. While we focus self-sufficiency within your team, we ensure our support team is always on standby for those times you might need us.
Go live in as little as 2-4 weeks with our stress-free implementation and
customer-first approach. experts.
Choosing the right software is about creating solutions for your team, not adding to your task list. We’ve streamlined the iTacit implementation experience to be as efficient as possible while delivering a solution that’s configured to your organization’s needs.
Our step-by-step process is designed to get you up and running at full operational capacity within just 2-4 weeks. Starting from the very first kick-off call all the way through go live, our team will support, guide, and walk you through every step. We are committed to an implementation that’s as straightforward and stress-free as our solution.
Step 1
We’ll set a game plan to set your team up for success.
Step 2
Our team guides you through technical set-up and integration.
Step 3
We’ll help migrate your assets
and automate processes.
Step 4
Go-live and post implementation support for a smooth launch and adoption.
Enhance your iTacit instance and your frontline employee experience with
iTacit managed services.
iTacit’s commitment to customer success extends well beyond standard software support – but sometimes your team may want additional expertise and best practices that are available through our managed services team.
Managed services packages are available to not only support but also enhance and maintain your iTacit instance with the help of part-time or full-time experts dedicated to helping your team customize and get the most from your system. With flexible services including consulting, data analytics and technical resources, our experts will ensure your iTacit instance is optimized according to best practices as your team scales.
Work with the team that’s trusted for customer support and value.
Schedule a
personalized 1:1
Talk to an iTacit export to learn how you can connect your frontline employees to everything work.