Work Smarter & Safer: 7 Steps to Enhance the Learner Experience with a Single Solution

Mar 17, 2022

Making skill development fun, approachable, and convenient enhances the learner experience. Using the right L&D tools and designing tailor-made training paths will give your employees, and the organization, the best chance for success in skills development.

Your company’s successful digital transformation relies on investing in skilling, embracing digital learning technologies, and engaging learners to enhance their skills and development.

Creating a future-ready organization can be achieved following these 7 steps.

Step 1: Perform a Needs Assessment and Identify the Challenges Your Front-Line Employees Face in Your Organization

Needs assessment from an organizational standpoint

Start by asking the very broad, but essential question: What does your organization need?

The best way to start to answer that question is by performing a detailed needs assessment across every component of your company. Highlight the areas that need the most attention and prioritize items on which to focus and assign resources.

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Identify the major challenges that front-line staff face

Once the needs of the organization are understood, it’s time to examine the major challenges faced by essential workers and front-line staff.

Do front-line workers have access to the right technology to keep them engaged in learning? Are there resources available for them to quickly consult? Are the right people available for any potential questions?

Walking a shift in the shoes of front-line staff can help L&D managers truly understand day-to-day challenges and gain insight into how to make life better at work for all employees.

Step 2: Find Potential Knowledge Gaps and Skill, Reskill, and Upskill Employees to Bridge Them

Identifying the knowledge gaps within your organization is imperative to ensure the current employees are contributing and feeling engaged. It’s also essential for the future sustainability of the company. Future-ready organizations skill their employees to face not only the jobs of today, but also the challenges of tomorrow.

Performing a skills assessment gives managers and L&D teams the right information from which to base their skilling and development plans by using:

  • Qualitative assessments of staff through surveys, discussions with team leaders, and review meetings with individual staff members
  • Quantitative analysis through testing and evaluating each employee’s relevant skills, interests, and motivations
  • Personalized training paths and/or resource recommendations for specific employee profiles, interests, and ambitions.

Step 3: Make an Implementation Timeline

Set training goals, timing, and deadlines

Whether on-boarding new hires, or reskilling and upskilling current employees, a detailed and realistic training plan is necessary to ensure success. Be transparent with employees, and work with them to decide on the right path that meets their development needs, as well as the vision of the company.

Harnessing the power of an end-to-end Learning Experience Platform will enable L&D managers and team leaders to easily assign training materials, set timelines, and track progress. Routine review meetings with individuals or teams helps keep everyone up to speed and gives managers an overview of their staff’s progress and development.

Step 4: Map the Employee Journey

The employee journey starts from pre-boarding and continues all the way until their last day. Mapping this journey helps team leaders and L&D managers understand the unique personas of each employee.

Working with new hires and existing staff to understand their career ambitions helps organizations to design tailor-made development plans. Not only is this good for the company to address skill gaps, it gives the employee autonomy and responsibility over their development path.

Along the employee journey, technology should be leveraged to make the onboarding process as smooth as possible. From initial paperwork, to training, to team-building and communication, digital employee software solutions make every step of the journey functional, practical, and efficient.

Step 5: Design Relevant Training Activities That Meet The Needs of Your Staff

Every member of an organization has a preferred development plan. Maybe they need help finding that exact path or maybe their ambitions are crystal clear. Whatever the case, L&D managers can work with employees to design training activities that are relevant to their progression and growth.

Finding current and potential future skills gaps can best prepare an organization to be ready for the jobs of the future. Managers can have open dialogue with employees and work with training professionals and subject matter experts to design high-impact training materials that benefits both the organization and the individual.

Step 6: Use Technology for Continuous Training to Increase Employee Motivation

The learner experience is crucial for a successful training initiative.

Continuous training will keep employees engaged and motivated to continue their development path within an organization – and beyond. Preparing staff for the jobs of tomorrow is an important responsibility for L&D teams. But keeping staff involved and engaged in their training can be difficult.

To keep employees motivated at work, and excited to keep learning, it’s important to add a fun factor to inspire them to achieve their full potential. Along with keeping training exciting, practical, and rewarding, it should be convenient and accessible from anywhere on a smartphone, tablet, or laptop.

Step 7: Future-Proof A Positive Remote and Front-Line Workforce Community

Embracing technology enables organizations to holistically integrate continuous learning throughout the day-to-day workflow of all members of staff. Employee apps and comprehensive digital enterprise software offer solutions to bolster skilling at every step of the employee journey.

Within a framework of just-in-time learning, resources can be triggered during or at the completion of tasks that guide employees and prepare them for the next stage in their development. Constantly learning, exploring, and growing for the jobs of tomorrow.

A positive remote and front-line workforce community can be built within a practical, comprehensive digital environment. The right software solution connects employees together, delivers high quality and relevant training, and becomes an integral component in the digital transformation.

Getting employees engaged and comfortable in their digital workplace is the foundation. From there, community can be established and nurtured through developing rituals, having routine and transparent career discussions, and making life at work fun and rewarding.


Future-ready organizations use intelligent software solutions

Team leaders and L&D managers have an arsenal of digital tools at their disposal. Finding the right software solution that meets the needs of your organization is essential. Not only does the system need to work seamlessly, employees deserve a platform that’s functional, easy to use, and adds value to their work.

The rise of technology in the workforce, and the continued development of artificial intelligence and automation, are changing the face of the labor force – especially front-line roles. Tasks that were once only possible by humans have been replaced by machines. In order to safeguard and future-proof organizations and their employees, continuous and relevant skilling needs to be at the front and center.

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Teri Maltais
Teri Maltais

Specializing in digital marketing programs for industrial and commercial technology solutions.

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