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Daily communication channel helps increase employee interaction by 11%.

Katherine VanBuskirk explains how the Shannex communication team connected employees during a crisis.

Workforce Communications

Shannex-customer-story-employees-training
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The experience of overseeing communications during COVID-19 was a difficult challenge, but the organization supported all of us to do what we do best.

I can’t imagine going through what we did without iTacit. It would have been extremely complicated.

Jeff hudson profile

Katherine VanBuskirk,
Director of Communications
& Community Affairs

About Shannex

Shannex is a family organization with a vision of Leading the Way to Better Living by providing seniors’ care, service and accommodation. Beginning in 1988 with a single nursing home, we now offer a full continuum of services for seniors through our Care at Home, Parkland Retirement Living, Milestone, Faubourg du Mascaret and Shannex licensed long term care communities. Currently, we have communities in New Brunswick, Nova Scotia and Ontario, where approximately 5,000 employees provide care and service to more than 5,000 residents.About Shannex

4500 Employees

Long-Term Care Leaders

Multi-Site Network

Business Challenges & Triggers

Workforce Communications Transformation

As a long-term care community facing the initial threat of COVID-19, Senior VP of Operations, Catherine MacPherson explains that the single biggest operational challenge for Shannex was preventing the virus from getting in the door, be it the front door for visitors or back door for staff. Mitigating the spread of infection was equally challenging.

Clear, honest and timely communication has kept Shannex’s more than 4,500 team members informed and engaged as they work on the front lines to protect more than 4,300 residents in retirement living and long term care communities across Nova Scotia, New Brunswick and Ontario in response to COVID-19.

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